Delay in production Ordered a gallery wrap print on 1st October. I am based in London and needed the print to go to a friend\'s gallery in New York - hence choosing this printer. It\'s only just been printed and is now not going to reach it\'s destination for another week - a week late. Follow up emails got no response and ended up having to phone from the UK. It would have been quicker to have it printed in the UK and shipped from here. Really wished I hadn\'t used this service.
Julia O., London / New York | Merry Christmas Just wanted to drop a quick message about how happy I am about the quality of the product I received and also the incredible service. I had originally ordered a product I later realized wasn't what I wanted so I had phoned and the clear communication and prompt help allowed the proper changes be made. To top it off, I received the items ahead of schedule and put a huge smile on my face. Will be back to order more and obviously will recommend this site to everyone!
Thanks and Merry Christmas to everyone at KeenArt :)
Kris, | I would like to thank you for you help, professionalism, and recommendations regarding my order. I received it a week or so ago and I am very happy with it. It will do the job. I am glad that I have found you because I do have commissions with odd sized requirements and I will always come to you.
Nora, | I have received a few emails asking me to comment on your product and service, but I can't seem to find them now. I waited to respond until I had my painting in hand, and actually installed it in the frame. Now that I've framed it, I can supply the following comments and findings:
1. the ordering process was easy
2. the price was good
3. the delivery was great.....the product arrived intact in a few weeks
4. I loved the frame!! It was exactly as I expected it to look, and it looks great on my painting!
5. I found that the return piece on the frame back was a little skimpy, resulting in a slight gap between the painting and the frame back. This probably won't be noticeable to anyone looking, but it would have been an advantage to have a bit more frame on the back side, to make sure the wall behind isn't seen in that crack.
I was overall pleased with this experience, and will likely order again.
Deb, |