Ordered a frame and backing. Received the frame in perfect condition and shipping was excellent!
Alison, | Not happy I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | Many thanks!! Hi There,
Just wanted to let you know my "Moose" just arrived, and I am absolutely thrilled with the way it looks! You do great work, and I'll be sure to call on you again for any project of this type.
Many thanks!!
Cheers,
Wayne, Toronto | Fabric prints Hi, I've just received my prints on fabrics to start my project for my grandchildren's Xmas gifts. I am totally over the top happy with the results and the incredible customer service you have provided. Thanks a million. When my friends and family see this, they will surely want to place orders with you.
Best wishes to you all from a very satisfied customer.
Trixie, |