I was confused about my order which had been delayed. I called and emailed and the customer service rep responded right away. The order was delayed because one of the 6 items had been back ordered for at least another month and they offered to replace this item with another which was a bit more expensive and actually very suitable for my project. I really like this company and will continue to do business with them. Prices are great also!
Elizabeth R., | So happy and thrilled So happy and thrilled with the whole experience!
Wasn\'t sure if I would be getting the proper attention as a \'regular\' customer, as I was using the LivingSocial coupon, but turns out that there was nothing to fear.
My questions (sent in by email) were answered promptly and informatively. Ordering on-line was straight forward. Got a very friendly phone call to follow up on payment. Turn around time and deliver was amazingly quick. And to top it off, I am blown away at the final product. I absolutely love it! Very happy with the whole experience, and will definitely be doing this again!
Thank you!!!
karen beattie, North Vancouver | hAPPY FYI, I received my frame from you and it was a perfect fit. Thank you for questioning my original order and not just blindly fulfilling it as seems to be the norm these days. I’m the artist, very new to the framing part !
Thanks again,
Sharon
Jabbaar, | impressive quality but... Overall the quality of my print was impressive, however there are a few small areas that have white marks where the gloss adhered to the backing of the canvas as it was rolled for shipping. I suspect this was due to haste and do not fault keenart entirely for their eagerness to ship my order although as the image is now I am reluctant to hang it on the wall. There is also a scratch approximately 3cm on the right side of the image that is rather unsightly.
Ryan, Hamilton, Ontario |